Refund Policy – Bagaan Brew
At Bagaan Brew, we strive to provide you with the highest quality tea leaves, packed with freshness, aroma, and care. However, if you are not fully satisfied due to a genuine issue with your order, we’re here to make things right. Customer happiness is at the heart of our brand, and we believe in resolving concerns swiftly and fairly. Whether it’s a damaged product or a mix-up in delivery, our team is ready to assist you with prompt support. Every cup of tea from Bagaan Brew should bring comfort, not concern — and that’s a promise we stand by.
When Are Refunds Applicable?
Refunds are only applicable in specific cases where a genuine issue has occurred. These include situations where you receive a product that is different from what you ordered, if the product arrives damaged or tampered with during shipping, or if you were charged for an order but did not receive it due to a logistics failure. We carefully review every refund request to ensure fair handling of each case. Our aim is to make sure that you feel secure and supported whenever an issue arises. At Bagaan Brew, we treat every concern with sincerity, ensuring that our policies protect both product integrity and customer trust.
Refund Timeline
Once your claim is reviewed and approved, the refund will be initiated to your original payment method, whether it is UPI, credit/debit card, or net banking. The refunded amount may take around 5 to 7 business days to reflect in your account, depending on your bank or payment provider. In some cases, instead of a refund, we may send a replacement product, based on your preference and the availability of the item in question. You will be informed at every step of the process, so you’re never left guessing. We believe in open communication and prompt resolution to maintain your confidence in us. Our team is always available to assist you if any delay or concern arises during the refund process.
Our Promise
At Bagaan Brew, we believe in honesty, quality, and building long-term trust with every single customer. We understand that your experience with us matters just as much as the product itself. That’s why our refund and replacement process is designed to be simple, transparent, and completely hassle-free. We’re here to support you at every step, ensuring any issue is resolved quickly and fairly. Your satisfaction isn’t just important to us — it’s the foundation of everything we do. When you choose Bagaan Brew, you’re not just buying tea; you’re becoming part of a brand that truly cares.