Introduction
Welcome to Bagaan Brew. By accessing or using our website (bagaanbrew.com), you agree to be bound by the following Terms and Conditions. These terms apply to all users of the site, including browsers, vendors, customers, and affiliates. Please read them carefully before engaging in any transactions. Your continued use of the site indicates that you accept and understand these terms in full. If you do not agree with any part of the terms, we kindly request that you discontinue the use of our services. Bagaan Brew reserves the right to update, modify, or change these terms at any time, and it is your responsibility to review them periodically for any updates.
Product Availability & Pricing
All products listed are subject to availability. We reserve the right to limit quantities, modify pricing, or discontinue items at any time without prior notice. While we strive to ensure accurate descriptions and pricing, errors may occur, and we hold the right to correct them without liability. In the rare event that an item becomes unavailable after you’ve placed an order, we will inform you promptly and offer alternatives or a full refund. Prices displayed on the website are inclusive of applicable taxes unless stated otherwise. We are committed to transparency in all listings, but we encourage customers to review product details before making a purchase.
Orders & Payments
By placing an order on Bagaan Brew, you confirm that all information provided is accurate and complete. We accept secure payments via trusted third-party gateways to ensure your transaction is safe and encrypted. In the event of payment failure or suspected fraud, we may cancel or refuse your order without prior notice. It is your responsibility to ensure that billing and shipping details are correctly entered during checkout. Any discrepancies may result in delays or failed deliveries. We reserve the right to request additional verification or identification if deemed necessary to protect against fraudulent activities. Your order is confirmed only after successful payment and our acceptance of the transaction.
Returns & Refunds
Due to the perishable and consumable nature of our product (tea leaves), we do not accept returns for reasons such as change of mind, personal taste preferences, or delay in delivery caused by external logistics. However, we do prioritize customer satisfaction, and returns or replacements will be accepted only in the case of incorrect items delivered or if the product is received in a damaged condition.
If such an issue occurs, it must be reported to our customer support team within 48 hours of receiving the order, along with clear photos and a description of the problem. Upon verification, a refund will be processed to your original payment method within 5–7 business days, or a replacement will be shipped as per your preference.